Job Description

Purpose of Role

Reporting to the Head of Technology Infrastructure, the candidate will be responsible for day to day system administration tasks within Old Mutual ICT department. The incumbent will support data center servers, networks, cloud environments as well as server operating systems.

KEY OBJECTIVE AND RESPONSIBILITIES

Capacity Support, Management & Maintenance

• Support data center equipment capacity management tasks such as managing and installing new business capacities in the data center.
• Set up of the required compute and storage capacities at data centers to serve new and existing business projects.

Routine Operations & Maintenance

• Routine data center maintenance operations to ensure the health of the data center hardware and other systems.
• Ensuring data center operations are compliant to internal and external compliance regulations.

Business Continuity

• Ensuring adequate capacity for business resilience is set up, tested, and maintained.
• Support successful execution of backups in accordance with the defined backup policy.
• Liaising with various parties such as data center colocation providers and data center support vendors to ensure efficient running of the assets.
• Ensure that I.T Disaster Recovery plans are updated and reviewed.
• Execute Disaster Recovery failover tests as defined in the BCP policy.

Secure Data Center Operations

• Support and execution of   patching of Windows and Linux servers running on the environment in accordance with the patching cycle in place.
• Support and execute controls on on-premise servers (Linux and Windows) and cloud platforms to ensure compliance to CIS benchmarks.

Set Up and Operation of Adequate Data-centre Monitoring Framework

• Ensure all datacentre assets are monitored and reported on regularly.
• Produce weekly, monthly, and quarterly performance reports of data center systems performance.
• Ensure both the internal and external SLAs are met for all data center systems.

Active Directory and Group Policy Management

• Support and troubleshoot active directory and group policies defined on the local AD and on Azure Entra ID.

Skills and Competencies

• Technical Knowledge
• Ownership
• Gaining Commitment/ Influencing
• Decision Making
• Business Awareness
• Building Relationships
• Aligning Performance for Success

Academic Requirements and Professional Affiliations

• Graduate in information systems or related discipline
• Microsoft Azure, Microsoft Certified IT Professional (MCITP) and related certifications.
• Certification in Linux will be an added advantage.
• At least one year experience in managing and supporting a virtualized data center environment.
• Experience in computer networking.
• Excellent and proven team worker.
• Good communication skills
• Analytical skills and out of the box thinking.
• Knowledge of emerging industry practices