• The Fleet Manager is responsible for the overall performance, utilization and profitability of the fleet. This role leads and coordinates the fleet team across rider onboarding, live operations, rider support and asset management, ensuring all components work seamlessly tachieve revenue, utilization and service quality targets

Responsibilities

• Fleet Operations & Revenue Performance
• Own fleet performance against revenue, order completion and utilization targets
• Ensure optimal deployment of riders and assets tmaximize daily and weekly revenue
• Track and improve KPIs including:
• Asset utilization rate
• Active rider rate
• Orders per rider per day
• Revenue per asset
• Identify performance gaps and implement corrective actions quickly
• Team Leadership & Coordination
• Lead and manage the fleet team across:
• Rider Onboarding
• Live Operations
• Rider Support
• Asset Management
• Ensure clear roles, targets and accountability across all sub-teams
• Conduct regular performance reviews, coaching and capacity planning
• Ensure strong collaboration between teams tavoid operational silos.3. Rider Onboarding & Activation
• Ensure timely and efficient onboarding of riders in line with growth targets
• Guarantee 100% account creation and platform activation for onboarded riders
• Ensure riders are fully equipped with assets, safety gear, and system access before activation
• Monitor onboarding quality treduce early churn and performance drop-off
• Live Operations Management
• Oversee daily fleet operations tensure:
• High rider online availability
• Strong acceptance and completion rates
• On-time deliveries and service quality
• Monitor real-time performance dashboards and field operations
• Resolve operational issues that impact service levels or revenue
• Rider Support & Retention
• Ensure riders receive timely and effective support across operations, payments, and assets
• Track rider satisfaction, retention, and churn metrics
• Implement initiatives timprove rider engagement, productivity, and loyalty
• Act as escalation point for complex rider or operational issues
• Asset Management & Control
• Oversee the full asset lifecycle: allocation, tracking, utilization, recovery and maintenance
• Ensure:
• 100% tracker installation and asset visibility
• High asset uptime and minimal downtime
• Proper documentation and accountability for all fleet assets
• Work closely with the asset team tminimize losses and maximize recovery. 7. Reporting & Continuous Improvement
• Produce regular reports on fleet performance, revenue, utilization and risks
• Use data tinform operational decisions and improvement initiatives
• Continuously optimize processes tsupport scale and cost efficiency

Qualifications & Experience

• Bachelor’s degree in Operations, Logistics, Business or a related field
• 5+ years’ experience in fleet operations, logistics, mobility or last-mile delivery
• Proven experience managing multi-function operational teams
• Strong understanding of rider-based or asset-heavy business models
• Data-driven with strong analytical and reporting skills