About Job

• Responsible for delivering exceptional service to VIP clients on private flights. Their primary focus is to provide top-notch service, personalized attention, and safety compliance during private flights. Here are the key aspects of their role

Direct Reports

• Responsible for safety equipment, panels, Lavatories and security check, Catering and Cabin readiness and report to Head of the Cabin crew

CHARACTERISTICS OF AN I-SAL FLIGHT ATTENDANT

Professional individuals with experience delivering elevated service in an upscale environment (e.g., fine dining five-star hotel, private yachting, or country club). Flight attendants must also embody the interests of Owners and fellow I-SAL team members. Specifically, committed to the following:

Demonstrating an unwavering dedication to safety

• Focusing on exceeding the expectations of each passenger as the norm
• Acting as an I-SAL ambassador
• Being open and flexible to ever-changing flight schedules
• Empowering and respecting fellow team members
• Striving for continual improvement and increased profitability for I-SAL

WORKING ENVIRONMENT

• Flight attendants are responsible for leading emergency landing exit procedures, which includes lifting emergency doors and life rafts (up to 65 pounds)
• Owners bring baggage and cargo of various sizes and weights that will be loaded by Crewmembers
• Animals (including, but not limited to, dogs, cats, and birds) can and will be carried aboard the aircraft in the main cabin. Animals are not usually in cages. This means I-SAL flight attendants have direct contact with animal hair, feathers, etc.
• With a few exceptions, the maximum required duty day is 14 hours. However, international travel and duty may require you to work beyond that
• The minimum rest period is 10 hours, with extended rest periods at the conclusion of certain international duty periods

Scope and purpose

Safety and Comfort of Passengers:

• Greeting Passengers: Warmly welcoming passengers on board.
• Serving Meals: Providing personalized meal service.
• Cabin Maintenance: Ensuring a clean and comfortable cabin environment.
• In-Flight Assistance: Attending to passenger needs during the flight (e.g., pillows, blankets, entertainment setup).

Emergency Preparedness:

• Safety Briefing: Conducting safety briefings with passengers.
• Safety Checks: Verifying safety equipment status, location, and quantity.
• Emergency Procedures: Being prepared to handle emergencies effectively.

Ground Services and VIP Treatment:

• Flight Itinerary Planning: Coordinating flight schedules, destinations. Catering and special request.
• Ground Transportation: Arranging transportation for passengers if necessary
• VIP Services: Catering to specific needs of high-profile clients.

Resource Management:

• Luggage Handling: Managing luggage and cargo.
• Crew Coordination: Efficiently working with other crew members.

Professionalism and Discretion:

• Confidentiality: Respecting passengers’ privacy and maintaining confidentiality.
• Polished Appearance: Upholding a professional image.

Customer Service Excellence:

• Personalized Attention: Providing exceptional service to a smaller number of passengers.
• Anticipating Needs: Fulfilling passenger requests promptly.

Requirements:

• High School Diploma
• Computer literacy (certificate)
• First Aid Certificate (up to date)
• Cabin Crew Certificate from an accredited institute
• At least 5 years experience with renowned Airlines as Flight Attendant in an increasing level of responsibility: Economy class FA, Business and First Class FA, Purser, and/or experience as Private Jet FA.
• Professional appearance, grooming skills.
• Languages: Fluency in English (ICAO level 5 or higher), proficiency in other international languages like French, Spanish, Arabic, Mandarin are a plus.
• Excellent health (KCAA medical certificate class 2)

Entry level base salary scale from Ksh 60,000 to Ksh 90,000, depending on experience and qualifications. A per diem of 100 USD per day is granted for every 24 hours away from base.