Consistently deliver quality service in a safe and secure cabin environment that guarantees guest comfort and satisfaction.

Responsibilities

• Deliver in-flight customer service to set standards for customer satisfaction and loyalty.
• Maintain proper utilization of company property to avoid wastage and misuse.
• Implement health, safety and security standards to ensure compliance within regulatory requirements and company standards on every flight.
• Sell duty free items to maximize profits.
• Resolve all Opportunities to improve on board and close feedback with the assistant Flight Purser.
• Deliver onboard quality customer service according to company set standards to ensure customer satisfaction and loyalty and make recommendations where necessary.

Job Requirements        

• Must be a Kenyan citizen.
• O or A level academic achievement or equivalent.
• Two (2) years’ experience in the aviation, hospitality, and tourism industry. customer service environment is desirable with a natural flair for hospitality.
• Excellent communication and interpersonal skills.
• IT proficient.
• Ability to swim.

Additional Details        

• English language proficiency.
• Foreign language proficiency and fluency is an added advantage.
• Customer & communication training.
• Proficiency in Microsoft office suite.
• Experience in customer service environment desirable.
• Good knowledge of regulatory requirements, industry and company policies, procedures, and standards.