As a Flight Operations Lead at Zipline, you will be directly responsible for your team’s success, ensuring optimal productivity and output. Your responsibilities encompass goal-setting, performance measurement, effective workload distribution, talent development, consistent feedback provision, and inter-team coordination.

What You’ll Do  

Team-level Responsibilities:

• Define clear, ambitious goals aligned with Zipline’s overall country and global objectives.
• Ensure clarity on priorities and KPIs that measure team performance effectively.
• Identify early gaps (people, tools, skills) and communicate proactively to secure needed resources.
• Delegate strategically, enabling team members to lead and own important projects.
  Encourage growth by assigning tasks slightly above team members’ current skill levels.
• Facilitate effective collaboration and integration of your team’s work with other teams within Zipline.

Individual-level Responsibilities:

• Assist each team member in effectively prioritizing their workload.
• Guide the team in collectively prioritizing tasks and comfortably declining or deferring tasks when needed.
• Conduct regular check-ins to evaluate progress and provide necessary course correction.
• Understand and support the long-term professional goals of each individual.
• Foster each team member’s development by ensuring a clear path for professional growth.
• Provide proactive feedback when team members either fall short of expectations or can expand their growth potential.

What You’ll Bring 

• Proven record of exemplary performance in direct and indirect operational roles, able to “lead by example.”
• Relevant experience in aviation and adherence to regulatory compliance.
• Analytical mindset—able to leverage data effectively for decision-making.
• Excellent conversational and interpersonal management skills.
• Experience leading change management initiatives and communicating effectively through transitions.
• Strong judgment in discerning when and how decisions should be made.
• Ability to foster team cohesion and collaboration.
• Demonstrated mentorship and coaching capabilities.
• Critical thinking skills with a clear focus on customer experience and understanding customer needs.