The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as expected. He/she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all Guests.  He/she will act as a leader to all housekeeping team members and assist with Guest and Colleague concerns.

Responsibilities

• Maintains a presence as requested at hotel / department meetings and committees.
• Always complies with Accor standards and regulations to encourage safe and efficient hotel operations.
• Handle Guest concerns and react quickly, logging and notifying proper areas to service them.
• Actively participate in daily briefing, daily warm up and department meetings
• Ensures Room Attendants are informed daily about VIPs, extras – priority in their section.
• Ensures check-out rooms are returned in a timely manner.
• Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
• Train and coach colleagues on expected standards of service
• Conducts daily inspections of guestrooms and floors.
• Be knowledgeable on all current guest services and events in the hotel.
• Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant’s carts and closets to ensure the quality of work of the housekeeping team.
• Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable. Re-inspect corrected room.
• Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
• Reports any damage, special cleaning, change of soft furnishings etc. to Housekeeping Supervisor, on any issues in all areas of the hotel.
• Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
• Work with all Housekeeping staff to maintain and improve guest service scores.
• Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed.
• Ensures all Lost and Found items are logged on the system in the HSK shared file and handed in by Security.
• Ensures any Health/Safety matters are reported and followed up.
• To conduct proper handover with each day Floor Supervisor to keep seamless information flow.
• Carry out any reasonable duties not detailed in the scope.

Qualifications

• Diploma in Housekeeping & Laundry Operations or related field.
• Minimum 1 year experience in a similar position in a 4/5* star
• Service focused personality is essential
• Prior experience working with Opera
• Strong interpersonal and problem-solving abilities and the ability to lead by example