Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent.

Job Purpose: 

As a floor supervisor/ receptionist you will play a crucial role in ensuring the smooth operation of our salon’s front desk area while also supervising the reception team. You will be responsible for providing exceptional customer service, managing appointments, coordinating with salon staff, and maintaining a welcoming atmosphere for clients.

Key Responsibilities:

• Provide leadership and guidance to the team, ensuring they adhere to beauty parlor standards and customer service protocols. Delegate tasks effectively and motivate staff to deliver exceptional service.
• Greet clients warmly, answer phone calls, and respond to inquiries regarding salon services, pricing, and appointments.
• Manage parlor appointment schedules, including booking, rescheduling, and confirming appointments.
• Build and maintain strong relationships with clients by providing personalized attention and excellent service.
• Oversee the daily operations of the reception area, including maintaining cleanliness, organization, and visual appeal. Monitor inventory of retail products and replenish supplies as needed.
• Promote salon products and services to clients, upselling additional treatments or retail products as appropriate.
• Assist with administrative tasks such as data entry, inventory management, and financial transactions. Collaborate with salon management to ensure accurate record-keeping and compliance with salon policies and procedures.

Qualifications and Skills:

• Previous experience in a receptionist or customer service role within the beauty or spa industry, with supervisory experience preferred.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational abilities and attention to detail.
• Proficiency in salon management software and Microsoft Office suite.
• Leadership qualities with a positive attitude and ability to inspire and motivate others.
• Knowledge of beauty treatments, products, and industry trends is a plus