Key Responsibilities:-

• Lead and develop a team of ~10 hosts, waiters, and night askaris to deliver exceptional service.
• Coordinate with the kitchen to ensure accurate, timely meal service.
• Manage villa guest experiences to maximise satisfaction and prevent service overlaps.
• Plan and execute signature lodge events such as Boma Night and Dinner at the Manyatta.
• Collaborate across departments (Guiding, Housekeeping, Maintenance,
• Security) for seamless service delivery.
• Oversee beverages inventory, villa and bar issuance, and Roof Bar operations.
• Drive continuous improvement through team training and development.
• Support the Lodge Manager with front-of-house and administrative duties as required.

Qualifications & Experience:

• Degree in Hospitality Management or a related field.
• Minimum 10 years’ front-of-house experience in internationally recognised hotels or safari lodges, with at least 3 years in a senior F&B leadership role.
• Solid knowledge of wines, cocktails, and beverage management.
• A genuine passion for service excellence and luxury hospitality.
• An inspiring leader of unimpeachable personal integrity.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Fluent in both English and Kiswahili.