Glee Nairobi is a 5-star luxury hotel nestled in the leafy suburb of Runda, close to Nairobi’s UN and Diplomatic enclaves. Set amid 8 acres of lush landscapes, this city hotel with a resort feel features: 211 exquisitely designed rooms & suites, 6 distinctive restaurants & bars, Spa, Pool, Kids Club, Nightclub, 9 versatile meeting rooms, 2 stunning ballrooms, beautiful events garden, a skywalk through the forest grove and ample parking.

Job Summary

• Welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.

Key Requirements:

Minimum Qualifications

• Excellent customer service skills.
• The ability to work well with others.
• The ability to accept criticism and work well under pressure.
• Very attentive to details.
• Excellent verbal communication skills.
• A desire to help people.
• Active listening skills.
• Endurance to walk and stand for long hours.
• Sharp and good memory
• Ability to remain calm and professional with difficult customers.
• Excellent interpersonal skills.

Minimum education:

• Diploma / Certificate in Food and Beverage Sales and services

Job Overview

Minimum experience:

• Computer literate in Microsoft Window applications and or relevant computer applications required.
• Working knowledge of hotel system micros and Material Control.
• Language skills: Very good command of written and spoken English, an active listener with high emotional intelligence and Body Language
• Required certificates: Relevant F&B Certificate from a recognized institution or Equivalent