Glee Nairobi is a 5-star luxury hotel nestled in the leafy suburb of Runda, close to Nairobi’s UN and Diplomatic enclaves. Set amid 8 acres of lush landscapes, this city hotel with a resort feel features: 211 exquisitely designed rooms & suites, 6 distinctive restaurants & bars, Spa, Pool, Kids Club, Nightclub, 9 versatile meeting rooms, 2 stunning ballrooms, beautiful events garden, a skywalk through the forest grove and ample parking.

Job Summary

welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.

Key Requirements:

•  Excellent customer service skills.
•  The ability to work well with others.
•  The ability to accept criticism and work well under pressure.
•  Very attentive to details.
•  Excellent verbal communication skills.
•  A desire to help people.
•  Active listening skills.
•  Endurance to walk and stand for long hours.
•  Sharp and good memory
•  Ability to remain calm and professional with difficult customers.
•  Excellent interpersonal skills.

Minimum education:

• Diploma / Certificate in Food and Beverage Sales and services

Minimum experience:

•  Computer literate in Microsoft Window applications and or relevant computer applications required.
•  Working knowledge of hotel system micros and Material Control.

Language skills:

• Very good command of written and spoken English, an active listener with high emotional intelligence and Body Language

Required certificates:

• Relevant F&B Certificate from a recognized institution or Equivalent