Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today’s corporate organizations. Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision of HR tools to achieve overall business success from the HR perspective. Reeds Africa consult (RAC) consultants have a combined experience of over 18 years and are very well capable of achieving sustainable, productive performance growth with full compliance as your HR partner of choice.

Job Summary: 

• We are seeking a dedicated and experienced Food and Beverage Supervisor to join the team. The Food and Beverage Supervisor wilbe responsible for overseeing the daily operations of the restaurant’s dining area, ensuring exceptional guest experiences, maintaining service quality standards, and managing a team of waitstaff.

Responsibilities

Team Management:

• Lead, train, and mentor a team of waitstaff to ensure they deliver consistent and exceptional customer service.
• Schedule and coordinate staff shifts to ensure adequate coverage during operating hours.
• Conduct regular staff meetings to communicate updates, provide training, and gather feedback.

Guest Experience:

• Welcome and seat guests in a courteous and professional manner, ensuring their needs are anticipated and met throughout their dining experience.
• Monitor the dining room to ensure guests are comfortable, addressing any issues or concerns promptly.
• Handle guest complaints or inquiries with tact and resolve them to their satisfaction.

Service Standards:

• Maintain and uphold the restaurant’s high service standards, ensuring that alstaff follow proper protocols and adhere to fine dining etiquette.
• Oversee the proper setting of tables and arrangement of dining areas to create an inviting atmosphere.
• Ensure that food and beverages are served promptly and accurately, adhering to established presentation guidelines.

Order and Inventory Management:

• Collaborate with the kitchen and bar teams to ensure timely and accurate food and beverage delivery.
• Monitor inventory levels of beverages, tableware, and other dining essentials, placing orders as necessary to avoid shortages.

Hygiene and Safety:

• Ensure all staff follow proper hygiene and sanitation standards, both in personal appearance and workspaces.
• Oversee the cleanliness and organization of the dining area, addressing any maintenance issues promptly.
• Maintain knowledge of health and safety regulations and ensure compliance.

Training and Development:

• Provide ongoing training to staff on service techniques, menu items, wine pairings, and any changes to restaurant policies.
• Foster a culture of continuous learning and professional growth among the team.

Administrative Tasks:

• Prepare shift reports, attendance records, and other administrative documentation as required.
• Collaborate with management to develop and implement strategies to improve service quality and operational efficiency.

Qualification & Experience

Education:

• Diploma or degree in Hospitality Management or related field (preferred).
• Certification in food safety and hygiene (preferred)

Experience:

• Proven experience of 3 years in a supervisory role within a fine dining restaurant environment.
• Experience in fine dining 5* restaurant.

Knowledge, skills, and abilities:

• In-depth knowledge of fine dining etiquette, food, and beverage service.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and manage high-pressure situations with composure.
• Excellent problem-solving abilities and guest-oriented mindset.
• Proficiency in using restaurant management software and basic office applications.