JOB SUMMARY

Assists the Restaurant Manager in directing and organizing the staff of Elle Gardens to ensure first class service, food & beverage offerings and marketing to maximize profits and guest satisfaction

ESSENTIAL DUTIES

•  Assist in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
• Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests’ interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary.
• Ensure staffing levels for all outlets are accurate based on hotel and outlet business level
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situation and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
• Ensure basic standard operating procedures for all outlets are in place and are in compliance
• Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
• Interact positively with customers promoting hotel facilities and services.
• Resolve problems to the satisfaction of involved parties.
• Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all departments and attend relevant meetings.
• Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.
• Ensure that all standards and hotel cash handling procedures are met.
• Maintain cleanliness of all outlets on a daily basis.
• Solicit feedback from guests concerning the service and food & beverage offerings in all outlets.
• Work closely with the Restaurant Manager/controller, in monthly beverage inventory and quarterly glass/silver/linen inventory

SUPPORTIVE FUNCTIONS

• Ensure maintenance of equipment by calling for repairs and training staff on proper use. Using proper standard operating procedures to report and fix these issues.
• Conduct competitive research and report trends and recommendations.
• Support the entire Food & Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing.
• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in Manager on Duty coverage program, which may require occasional weekend stay overs
• Maintain a clean and organized work area.
• Complete other duties as assigned.
• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Previous Food & Beverage leadership experience preferred for at least 3years experience in a 3star Hotel.
• Previous Point of sale system experience required.
• Computer literate in Microsoft applicationsy.
• University/college diploma in related discipline preferred.
• Strong interpersonal and problem-solving abilities.
• Considerable skill in math and algebraic equations using percentages.
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to work cohesively as part of team.
• Requires standing and walking 95% of workday.
• Ability to walk, stand, and/or bend continuously to perform essential job functions.
• Physical activities include walking, talking, standing, stooping, hearing, seeing, talking, bending, reaching, fingering, feeling, touching, writing, grasping, handling, stretching, balancing, pushing, pulling.

GROOMING

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).