Kempinski Hotels S.A. is Europe’s oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the ‘Hotelbetriebs-Aktiengesellschaft’.

Summary

Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times.

Key Responsibilities

Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

• Be knowledgeable of all services and products offered by the hotel.
• Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and always organized.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives.
• Successfully perform opening and closing procedures established for the assigned outlet.
• Handle guest inquiries courteously and efficiently and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.
• Be knowledgeable about operating the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental training and hotel-initiated training scheduled.
• Carry out scheduled inventories of products and operating equipment.
• Adhere to the hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.
• Ensure flawless service to the highest standards and as required by the department and the hotel.
• Have a complete understanding of the monthly profit and loss statement of the department.

Skills, Knowledge and Expertise

• Degree/ Diploma in Food and Beverage service from a recognized learning institution
• No work experience is required
• Less than one year since completion (2023/2024)
• Kenyan Citizen
• Completed coursework (Even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude.