Role description

Every day we ship hundreds of orders from our warehouse to customers. While we grow fast, the need for adherence to food safety and quality standards increases. Therefore, we are looking for an experienced Food Safety Lead. You will be responsible for ensuring all our food handling operations – from receiving to delivery – meet and exceed international food safety standards. This role requires strong attention to detail and experience in implementing robust food safety systems in fast-paced food retail environments.

The role is critical to our success and touches every aspect of our operations. We handle fresh produce, dairy, meat, baked goods, and dry goods – each requiring specific handling protocols. We operate at scale, maintain strict temperature controls, and need to work towards zero tolerance for food safety breaches.

Develop and maintain comprehensive food safety management systems aligned with international standards (HACCP, ISO 22000)

• Establish clear protocols for receiving, storage, processing, packing, and delivery of different food categories
• Monitor and audit compliance with food safety procedures across all operational touchpoints
• Set up and manage temperature monitoring systems throughout the cold chain
• Implement robust allergen control and cross-contamination prevention protocols
• Design and conduct food safety training programs for all staff members
• Work directly with our warehouse and delivery teams to ensure proper food handling practices
• Lead incident investigations and implement preventive measures
• Manage relationships with food safety certification bodies and regulatory authorities

Qualifications

• At least 3 years of experience in food safety management within retail or food distribution
• Strong background in HACCP implementation and food safety management systems
• Professional certification in food safety (FSSC 22000, BRC, or equivalent)
• Experience in cold chain management and temperature-controlled logistics
• Proven track record of maintaining food safety standards in high-volume operations
• Good with data analysis and documentation management
• Experience with RCA & CAPA systems
• History of developing and delivering food safety training programs
• Comfortable working in a fast-changing environment
• Results-driven with a strong sense of ownership and commitment to food safety excellence
• Excellent communication and interpersonal skills
• Ability to work under pressure and respond quickly to food safety concerns
• Proactive problem-solver with zero tolerance for compromising standards
• Adaptable and systematic in approach to changing business needs