HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.

Location: Assigned Restaurant

Position Type: Temporary Contract

Responsibilities:

• Monitor and ensure key metrics are met, such as marking orders as ready for delivery promptly upon preparation.
• Proactively manage stock levels to prevent stock outs and promptly disable unavailable products on the Glovo platform to minimize order cancellations.
• Liaise with customers when necessary to communicate any changes or edits to their orders initiated by the store.
• Ensure orders are prepared immediately upon receipt and maintain efficient order processing workflows.
• Facilitate the daily check-in process for the store, ensuring readiness to receive and fulfil orders promptly.
• Work closely with, reducing instances of incorrect deliveries and subsequent customer dissatisfaction.
• Coordinate with the marketing team to ensure promotions are active and accurately reflected on the Glovo platform for customers.
• Regularly review and verify pricing information to ensure accuracy on the Glovo menu.

Requirements

• Bachelor’s degree or equivalent practical experience, recent graduates are encouraged to apply.
• 1year of relevant experience in a similar role is preferred but not mandatory.
• Basic proficiency in computer applications and processes.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and organizational abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proactive problem-solving skills and a customer-centric mindset.
• Flexibility to adapt to changing priorities and tasks as needed