M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.

JOB PURPOSE

Support accurate processing of all fraud-raised inquiries and proper documentation of all fraud leads within stipulated service level agreement.

KEY JOB FUNCTIONS

• Respond to all fraud inquiries and leads provided within stipulated timelines.
• Monitor and Man, the fraud escalation queue on Freshdesk to ensure SLA adherence.
• Conduct due diligence, and process all fraud tickets from Freshdesk with complete accuracy.
• Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.
• Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.
• Send daily reports on daily ticket resolution and audit.

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
• Two years’ work experience in a professional role.
• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
• A positive, learning-oriented attitude and capacity for self-empowerment.
• Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods