About Job

We are looking for a System Analyst proficient in the French language to become a part of our global support team

You will join our Customer Support team which is the day to day point of contact for any of our worldwide customers. Your daily tasks range from digging into customer problems and monitoring our infrastructure. The successful candidate will be expected to:

• Quickly and correctly assess customer requests (in line with SLA’s) and prioritize accordingly
• Analyze customer requests and summarize them in a clear and concise way for different audiences (internal and external)
• Proactively engage with other teams to manage customer needs and expectations
• Proactively help the support team to achieve its goals
• Identify and address internal knowledge base gaps or improvements

About you

• We’re looking for fast learners with the ability to think strategically and creatively, especially those who enjoy working in a fast-paced environment. We like people who are flexible and have the ability to enthusiastically respond to new tasks and challenges.

Does this sound like you?

• You possess verbal and written French language skills at the B1 level or higher.
• You have at least 3 years of work experience as a System Engineer, Data Analyst or Level 2/3 support roles
• You have completed BSc in IT studies
• You have multi-tasking abilities
• You have excellent time management and organisational skills
• You have experience in basic administration of Linux machines
• You have experience in using MySQL tooling
• You are a good team player
• You have excellent analytical skills
• You have excellent communication and client-handling skills, with the ability to manage expectations and explain technical detail
• You can effectively communicate in English
• Are based in a country that is in CET or EAT timezone.