12 Sep 2019

Front Desk Documentation Officer at CMA CGM Group

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CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers’ expectations.

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world’s 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

In keeping with our current business needs, CMA CGM Kenya Head office has a vacancy for the position of Front Desk Documentation Officer reporting directly to the Cluster Customer Care Manager. Applications are hereby required from suitably qualified candidates to fill the vacant position. The position will be based in Nairobi.

Key Responsibilities will be to:

Ensure that the Services offered to clients (both internal and external) are of top quality and that the services are as per the group standard and local requirements.

Ensure that the Services offered to clients (both internal and external) are of top quality and that the services are as per the group standard and local requirements.

    • Face to face services to customers at the front counter
    • Timely handling and follow up of Customer queries and resolution management.
    • Release of Import and Export documents and seals as per standard guidelines.
    • Ensure that invoices are promptly submitted to customers as per set guidelines.
    • Demurrage and Detention Invoices issuance to customers at the counter.
    • Ensure customer requests are understood/attended to and solved after reception.
    • Ensure LARA is kept updated at any given time, on real time basis, for your range of


    • Process improvement
    • Management of counter services and follow up on walk in customer queries.
    • To ensure mail queue follow up is performed adequately, timely and as per standard procedure, Mails to be attended as per priority and in all cases replied the same day.
    • Reception of documents received from Customers and peers and ensure that same are properly attended to and stored (achieved) as per procedures set
    • Ensure that challenges encountered within the framework of your responsibility is duly escalated to the Cluster Customer Care Manager.
    • Any cognize duty as instructed by the Cluster Customer Care Manager as backup plan.

The ideal candidate should possess the following minimum competencies

  • Knowledge of legal and / or regulatory frame Risk management of CMA CGM group.
  • Knowledge of customer service / user support Document management.
  • Customer invoicing.
  • English
  • Software / IT Applications

How to Apply

Submit your CV and Application on Company Website : Click Here

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