Responsibilities

• Courteously welcome guests, manage the full check-in/check-out process, and accurately verify reservations, identification, and payment details.
• Handle all financial transactions including processing payments, preparing invoices, posting charges, and maintaining the front desk cash float.
• Ensure all transactions, room assignments, and availability updates are accurately recorded and maintained in the Property Management System (PMS).
• Serve as the primary point of contact for guests, providing information on facilities, handling requests, and responding promptly and professionally to all inquiries or complaints.
• Handle room reservations via phone, email, and walk-in, and tactfully manage potential overbookings to maximize occupancy and ensure guest satisfaction.
• Liaise effectively with all hotel departments (Housekeeping, Maintenance, etc.) to coordinate services, anticipate guest needs, and resolve issues quickly.
• Maintain strict confidentiality of all guest and hotel information, adhering to data protection standards and hotel security/emergency protocols.
• Maintain professional conduct and grooming standards at all times, ensuring proper shift handover and accurate logging of all important operational information.

Requirements

• Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 1-3 years of relevant experience in a hotel front desk, receptionist, or dedicated guest relations role.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Proven ability to handle stressful situations calmly and professionally.
• Demonstrable good organizational and multitasking abilities.
• Proficiency in MS Office and hotel management software (PMS).
• Fluency in English is required; knowledge of additional languages is a definite advantage.