Key Responsibilities & Duties:

• Team leadership and supervision of cashiers and packers
• Cash register control and cash handling oversight
• Refunds, voids, and cashier discrepancy management
• Customer checkout flow and wait-time management
• Front-end cleanliness, organization, and supplies control
• Monitoring for fraud and suspicious activities
• Loss prevention at checkout points
• Transaction monitoring to prevent staff-customer collusion
• POS operations support and checkout supervision

Skills and Qualifications:

• Previous retail or customer service experience
• Strong communication and interpersonal skills
• Ability to handle pressure and resolve customer issues
• Proficiency in POS systems and cash management
• High level of integrity and professionalism
• Strong attention to detail
• Good understanding of POS operations and procedures

Education:

• Diploma in Business Administration, or a related Business Course
• Relevant professional or retail operations experience will be an added advantage