Responsibilities:

• Greet members and visitors warmly, providing a welcoming and professional first impression for the gym.
• Handle check-ins, membership inquiries, and direct members to the appropriate facilities or classes.
• Answer incoming calls and emails, providing accurate information and assisting with inquiries regarding memberships, classes, and services.
• Maintain a clean and organized front desk area, ensuring it reflects the gym’s high standards.
• Handle daily transactions, including membership payments and class bookings, while maintaining accurate records.
• Provide administrative support to gym management, including updating member records and handling scheduling needs.
• Assist in managing gym supplies and liaise with the maintenance team to ensure facilities remain in top condition.

Requirements:

• 2 years’ experience in a front-of-house, receptionist, or customer service role, ideally within the fitness, hospitality, or retail sector.
• Professional and polished demeanor with excellent verbal communication skills.
• Strong customer service skills, with a positive and proactive approach to assisting members.
• Ability to work efficiently under pressure, especially during peak hours.
• Basic proficiency in MS Office Suite and experience with booking or scheduling software.
• Flexible availability to work shifts, including early mornings and evenings.
• Resides within a convenient commute to Westlands, ensuring reliability and punctuality.