Duties and Responsibilities:

• Collect patient information, update records, and ensure all necessary forms and paperwork are completed.
• Handle incoming calls, schedule appointments, and respond to inquiries from patients -providing information about the dental office, and services offered, and answering general questions.
• Help with billing procedures such as processing payments, preparing invoices, and assisting patients with financial arrangements including available financial offers or discounts.
• Verify patients’ insurance coverage, determine benefits, and explain insurance-related matters to help them understand their financial responsibilities and payment options.
• Follow up with patients after dental procedures to ensure their satisfaction, answer any questions or concerns, and schedule any necessary follow-up appointments.
• Monitor patient satisfaction and feedback which may include conducting patient surveys, collecting testimonials, and gathering feedback to help improve the quality of service provided by Lake Dental Clinic.
• Provide administrative support to the dental office which includes managing patient records, maintaining office supplies, coordinating referrals to specialists, and assisting with general office tasks.
• Mediate over patient concerns or complaints and work towards a resolution that satisfies both the patient and the dental office.

Miscellaneous duties 

• Coordinating medical representatives.
• Welcoming guests and maintaining guestbook registry.
• Parcel management.
• Petty cash management.
• Any other duty assigned by the supervisor.

Requirements and Qualifications:

• A Diploma in Customer Care, Business Administration, Front Office Management, or Health Records
• At least 2 years experience in the front office or customer care service fields
• Experience within the healthcare field will be an added advantage