Qualifications

• Bachelor’s Degree or Diploma in Office Administration, Front Office Management, Secretarial Studies, or a related field.
• Minimum of 2 years’ experience working in a front desk role, ideally within a veterinary practice or healthcare setting.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office and general office equipment.
• Knowledge of veterinary or healthcare industry practices is an advantage.
• Client service-oriented with a friendly, professional demeanor.
• Ability to handle confidential information responsibly.

Main Responsibilities

• Welcome clients and handle inquiries both in person and over the phone.
• Schedule appointments and maintain accurate client records.
• Process billing and handle cash transactions.
• Preparing reports and handling reconciliations.
• Manage the clinic’s correspondence and general administrative tasks.
• Coordinate with veterinary and support staff to ensure smooth daily operations.
• Maintain cleanliness and organization of the reception area.