Our client, a medical spa in Lavington, Nairobi, is seeking a Front Office Executive to manage front desk operations, close sales via social media, and maintain appointments, and perform bookkeeping tasks.

Requirements

• Education: Diploma or degree in Business Administration, Hospitality, or a related field.
• Experience: Minimum of 2 years of experience in a front office or administrative role, preferably in the beauty industry.

Skills:

• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and basic bookkeeping software.
• Strong organizational and multitasking abilities.
• Familiarity with social media platforms and digital marketing strategies.
• Attention to detail and problem-solving skills.

Responsibilities

Front Desk Management:

• Greet and assist clients as they arrive, ensuring a welcoming and professional atmosphere.
• Answer and direct phone calls, emails, and inquiries in a timely and courteous manner.
• Maintain a clean, organized, and professional front office area.

Sales and Social Media Management:

• Close sales through various social media accounts, engaging with potential clients, answering inquiries, and promoting services.
• Maintain and update social media profiles. ensuring content is relevant, engaging, and aligned with the company’s brand.
• Monitor and analyze social media metrics to optimize sales strategies.

Bookkeeping:

• Perform daily bookkeeping tasks, including recording financial transactions, managing invoices, and processing payments.
• Reconcile accounts and prepare financial reports as required.
• Assist with budgeting and financial planning activities.

Appointment Management:

• Schedule and manage client appointments, ensuring efficient use of time and resources.
• Send appointment reminders and follow-ups to clients.
• Coordinate with service providers to manage appointment schedules

Customer Service:

• Provide exceptional customer service, addressing client needs and resolving any issues promptly.
• Collect and respond to client feedback, ensuring a high level of client satisfaction.

Administrative Support:

• Assist with various administrative tasks, including filing, data entry, and maintaining records.
• Support other team members with their administrative needs as required.