Responsibilities:

• Greet patients and visitors with warmth and professionalism
• Answer incoming calls and direct them to the appropriate department or individual
• Schedule appointments and maintain accurate appointment records
• Verify patient information and insurance details
•  Assist with patient registration and check-in procedures
• Provide information about hospital services, policies, and procedures
• Maintain cleanliness and organization of the front desk area
• Assist with administrative tasks such as filing, scanning, and data entry

Qualifications:

•  Minimum of 2 years of experience as a Front Office Receptionist / Customer Service, preferably in a healthcare setting
• Have a personable personality
• Have a professional appearance and demeanor
• Diploma or equivalent qualification in Front Office operations or related studies from a reputable institution
• Excellent verbal and written communication skills
• Strong interpersonal skills and customer service orientation
• Proficiency in computer applications such as Microsoft Office Suite
• Ability to multitask and prioritize tasks in a fast-paced environment
• Knowledge of medical terminology and procedures is an advantage
• Ability to make sales