Key Responsibilities:

• Manage daily front office operations to maintain high service standards and guest satisfaction.
• Lead, train, and motivate the Front Office team to provide top-notch hospitality.
• Facilitate smooth communication between the Front Office and other departments.
• Address guest inquiries, complaints, and special requests professionally.
• Monitor and ensure compliance with front desk procedures and hotel policies.
• Oversee accurate financial transactions at the front desk.
• Manage bookings, modifications, and cancellations effectively.

Qualifications and Skills:

• Diploma/Degree in Front Office Management or a related field.
• Proven experience as a Front Office Supervisor or in a similar role within the hospitality industry.
• Familiarity with Opera and related systems is required.
• Strong leadership, communication, and problem-solving skills.
• Customer-oriented and adaptable to working in various shifts.
• Skilled in managing reservations efficiently to maximize occupancy.