AAA Growers is one of the leading exporters of premium & prepared vegetables from Kenya and the largest commercial grower and exporter of chillies from Kenya. We aim to provide quality products which redefine what innovative, healthy and delicious vegetables should be.

Your tasks and responsibilities

• Ensure efficient and accurate processing of cargo to meet delivery schedules and customer requirements.
• Develop and implement operational procedures and best practices to optimize workflow and productivity.
• Establish processes for tracking, goal monitoring, and forecasting regarding inbound and outbound shipments.
• Establish SLA and goals for fulfilment: speed, accuracy, processing time and compliance.
• Proactively communicate operational changes and limitations to leadership.
• Implement systems and automation to find efficiency in operational tasks.
• Identify, secure and develop new business opportunities.
• Customer relations management.
• Advise clients on import, export and other formalities.
• Liaise with service providers via quarterly meetings to understand issues and barriers to meeting performance targets and driving future improvements.
• Establish professional relationships with vendors and suppliers to develop new business opportunities.
• Maintain high levels of customer satisfaction by ensuring timely and accurate delivery of goods.
• Collaborate with the customer service team to understand and meet customer requirements.
• Communicating with key internal departments and external customers regarding shipment details and delivery schedules.
• Lead and supervise a team of professionals, including warehouse and logistic staff.
• Coach and mentor the team on operational management.
• Provide training and development opportunities to enhance team performance.
• Foster a positive and collaborative work environment that promotes teamwork and continuous improvement.
• Ensure sufficient resource planning in collaboration with Assistant Operations Managers.

Your profile

• Bachelor’s degree in supply chain, Finance, Economics, Commerce or equivalent qualification
• Minimum of 10 years working experience in business development, logistics, transport or supply chain management, three of which should be in leading strong operations teams.
• Demonstrate experience in people management, budgets and strategic planning.
• Good knowledge and experience in customs guidelines and processes
• Knowledge of Cargo wise ERP System is an added advantage.
• Knowledge of iCMS, KENTRADE amongst other government agencies systems.
• Knowledge of customs bonds processes.