Job Purpose:

• As General Manager of the hotel, you will be responsible for the day to day management of and oversee and manage all aspects of operations. Through your guidance, the respective teams shall thrive and give optimal performance in the areas of sales and marketing, guest services, financial controls and profitability, employee relations and the look and feel of the hotel.
• You are a champion for an open inclusive and warm culture in the hotel among staff, ensuring that all guests have a superlative experience while also seeking feedback on areas of growth and improvement. All the while you are working closely with the Board to reflect on and apply the mission and vision, because you know that values and company culture are the basis of delivering the strategic objectives to the hotel’s stakeholders.

This position reports to the Board of Directors.

Responsibilities:

The role is an integral managerial role with key responsibilities across the following areas:

• Responsible for giving overall leadership guidance and direction to the teams that handle accommodation, catering, conferencing and other hotel business.
• As having commercial accountability for planning organizing and directing all hotel services they will develop and implement operational strategies to enhance guest satisfaction, revenue generation, and cost control.
• The General Manager will be ultimately responsible for the recruiting, training and performance monitoring of staff in all their roles.
• Manage budgets and financial planning through ensuring proper financial record keeping, analysis of sales figures and recommending marketing and revenue management strategies to ensure sales and profit targets are met and exceeded.
• Overall responsible for compliance with relevant licensing laws, Health Safety Environment and Quality (HSEQ) codes and other statutory obligations.
• Maintain a strong working relationship with suppliers and vendors to ensure timely delivery of high-quality products and services.
• Foster a positive work environment and promote teamwork, communication, and professional growth among staff members.
• Handle guest inquiries, complaints, and feedback in a prompt and professional manner.
• Stay updated on industry trends, new technologies, and best practices in hotel and conferencing operations.

Requirements

Qualifications

The ideal candidate will have the following professional and personal skills, competencies, and characteristics:

• A minimum of Four (4) years’ management experience in the hotel or hospitality industry in a similar establishment.
• A Bachelor’s degree in Hospitality Management, Hospitality Services or Food and Nutrition or Business Administration or a related field is preferred.

Knowledge:

• Strong hotel operations knowledge, including fine dining, conference, accommodation and marketing.
• Excellent leadership and team management skills.
• Demonstrated ability to achieve financial targets, control costs, and drive profitability.
• Exceptional attention to detail and commitment to maintaining high-quality standards.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Knowledge of health, safety, and sanitation regulations.