Job Description

• Responsible for the overall strategic and operations direction of the medical insurance business to ensure the business aligns with and meets the overall strategic objective.
• Lead the development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in areas such as account services, international securities, transaction processing, and loan support/credit approval. Manage several departments of a processing unit or the entire unit.

Responsibilities

Operations Management

• Support the overall organizational strategy by developing and delivering operational plans and outcomes for a large portion of the business.

Business Planning

• Develop and gain agreement to annual business plans for a function or substantial business area, ensuring alignment with strategy; quantify business outcomes, i.e., revenues or other key performance indicators (KPIs); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration.

Leadership and Direction

• Communicate the function’s strategy and its relationship to the organization’s mission, vision, and values; clarify the actions needed to implement this strategy within the area of responsibility; motivate people to commit to the mission, vision, and values and do extraordinary things to achieve the organization’s business goals.

Performance Management

• Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.

Retail Service Operations

• Manage short- and medium-term service operations for several departments or units.

Work Scheduling and Allocation

• Develop complex, long-term work schedules that enable the organization to achieve its business goals. Involves coordinating and planning across multiple teams.
• Improvement/Innovation
• Initiate, formulate, and implement new business practices within a specific discipline while managing the development and/or delivery of a significant element of the organization’s change management program.

Policy Development and Implementation

• Develop functional or operational policies and help develop policy frameworks for area of responsibility or department. Take responsibility for creating underlying procedures and monitoring their implementation.

Recommendations

• Make authoritative recommendations about technical or professional solutions that would significantly improve business performance.

Internal Communications

• Manage certain aspects of the internal communications system with some guidance from senior colleagues. This could mean being responsible for the development or operation of the system.

Organizational Risk Management

• Manage a significant portion of the organization’s risk management and/or risk control processes. This includes contributing to the development and implementation of risk management policies and procedures.

Budgeting

• Manage budget plans for a department. May involve development or delivery or both.

Organizational Capability Building

• Evaluate the capabilities of staff within the department to identify gaps and prioritize development activities. Implement the organization’s formal development frameworks within the area of responsibility. Coach and mentor others to support the development of the organization’s talent pool.

Operational Compliance

• Ensure that business activities within area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimize business risk and to protect the reputation of the organization.

Skills

• Action Planning, Agile Project Management, Change Management, Data Compilation, Executing Plans, Large Group Presentations, Legal Practices, Occupational Safety and Health, Oral Communications, Policies & Procedures, Project Delivery Management, Safety Management, Servant Leadership

Competencies

• Builds Effective Teams
• Communicates Effectively
• Customer Focus
• Directs Work
• Drives Engagement
• Drives Vision and Purpose
• Ensures Accountability
• Financial Acumen

Education

• NQF Level 9 – Masters