General Manager – Grade KH Thirteen (13) One (1) Position – MSU/ADM/IGA/KH/01/23: 

REQUIREMENTS FOR APPOINTMENT POSTION OF GENERAL

MANAGER – KISUMU HOTEL

Requirements for Appointment 

• A Bachelor’s Degree in Hospitality Management or its equivalent from a recognised institution with Ten (10) years relevant cumulative work experience, five (5) of which must have served at the Senior Management level at a reputable Hotel rated as Three Stars and above;
• Possession of a Master’s degree in Hospitality Management or related area from a recognized institution will give an added advantage;
• A solid understanding of financial management principles;
• Strong knowledge of Bar and entertainment industry;
• Must possess strong communication skills;
• Demonstrate outstanding leadership;
• Strategic thinking and problem solving abilities;
• Ability to work under minimal supervision and withstand work pressure;
• Should have skills in performance management  and proficiency in computer applications;
• Ability and willingness to work flexible hours including weekends,, holidays and late nights; and
• Conversant with the latest trends in the Hotel and Hospitality Management.

Duties and Responsibilities  

Maseno University is looking for an experienced General Manager for Kisumu Hotel. The successful candidate will be fully in charge of the Hotel and supervise all Heads of departments. He/she will manage and maximise the hotel’s resources, achieving optimum standards of service and value to the Hotel guests within profit objectives and in a manner with the Hotel’s philosophy and policies. The General Manager, Kisumu Hotel shall report to the Deputy Vice-Chancellor in charge of Administration, Finance and Development for the performance of the following responsibilities:

• Planning and managing catering, accommodation and other Hotel Services;
• Development and implementation of Hotel Policies;
• Working closely with the Food and Beverage Department to ensure seamless coordination, monitor food quality and promptly address any issues to maintain high service standards;
• Preparing budgets and financial planning for the Hotel;
• Seek opportunities to maximize revenue for the Hotel;
• Ensure efficient and effective Hotel operational systems, processes and policies;
• Analyse data, anticipate challenges, and proactively implement strategies for operational efficiency and guest satisfaction;
• Ensure food safety and hygiene protocols are implemented and maintained in the food service areas;
• Maintenance, renovations, furnishings and improvement of Hotel’s Facilities and proper care and control of property, equipment and materials;
• Manage the Hotel’s Human Resource;
• Implement strategies to maximize profitability while maintaining high-quality standards;
• Support Management reporting, information flow and business processes and organization planning;
• Actively collaborate with the Sales and Marketing Department to identify revenue growth opportunities;
• Responsible for the preparation, presentation and subsequent achievement of the Hotel’s Annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
• Support and promote marketing functions of the Hotel; and
• Performs any other duty as may be assigned form time to time.