The ideal GM would have several years of experience in running a 5-star property in a remote area independently, with a solid and demonstratable grasp of lodge operations, finance, and relationship management. The individual should be passionate about hospitality, and the opportunity to craft a new team in a new environment.

Key Responsibilities

• Relationship development within the team, with guests, the conservancy and community, the wider Kenyan hospitality industry
• With the assistance of Wild Impact, identify and drive opportunities for community development, while engaging with the people, culture, and expectations of the landscape
• Constantly investigate business efficiencies – cost control, local procurement, sustainability practices
• Become the champion of developing our guest touch points in the lodge and conservancy
• Providing an oversight role of the lodge’s finances through monthly, quarterly, and annual planning
• Assist Human Capital with the recruitment and development of a lodge team
• Provide oversight and direction to the team, fostering a spirit of teamwork and unity among the lodge team
• Manage the preparation and maintenance of reports necessary for the functions of the lodge
• Oversee health and safety of all guests, lodge staff, and company assets, ensuring alignment and implementation of all statutory requirements
• Ensure sustainability practices are in place, aligned with the company goals
• Support and implement all and Beyond Footprint programs, aligned with our ethos of Care of the people

Requirements

Knowledge & Skills Required

• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience
• Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader
• Willingness/ability to share information and teach and inspire others
• Excellent computer skills in a Microsoft Windows environment

Previous Experience Required

• Minimum of 4 years’ experience in managing a five-star hospitality operation
• Qualification in Hospitality Management