21 Jan 2025

Global Concierge at And Beyond

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Job Description

Every day, over 2 000 &Beyonders set out to leave our world a better place by delivering an extraordinary guest experience. We have shared this ethos, of caring for the land, wildlife and people, since our inception in 1991; where a humble pledge was made in Africa and, now, applies to three continents.

Global Concierge

 A personal, bespoke global ‘access platform’ for direct, indirect guests and travel partners to provide a paid for bespoke service to guests travelling with &Beyond in Africa and provide information, assist with travel support during travel with &Beyond.

The service will include a pre-, during and post travel support ensuring guests and trade partners receive a bespoke and care free travel experience. The in country support service will operate seven days a week.

KEY OUTPUTS:

  • Upholding the values of &Beyond … Care of the people, Care of land and Care of the wildlife
  • Calm and professional communication skills in order to service travel partners, direct and indirect guests
  • Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required
  • Proactive selling of the &Beyond Africa products and services ensuring the best suitable safari
  • Meets people and responds to a variety of situations with poise, patience, and discretion
  • Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve
  • Have a strong knowledge of &Beyond and the regions and territories it operates
  • An independent, curious and “can do it” nature

ADDITIONAL DUTIES:

  • Attend and participate in continuing educational programs and training webinars
  • Support and Assist other departments and offices during leave cycles

QUALIFICATION REQUIRED:

  • High School Qualification, 3 year University/College Qualification advantageous
  • 4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or Lodge Management Experience or a Concierge Service Experience


Method of Application

Submit your CV and Application on Company Website : Click Here
Closing Date : February 3, 2025





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