Key accountabilities/Deliverables/Outcomes

Markets Sales Dealing

• Under the guidance of the Head, Global Market Sales-RBB actively participating in the implementation of the Market Sales Strategy in line with the Absa Market Sales Strategy and Country sales requirements.
• Acting as the primary point of contact for both internal (Commercial, Business & Consumer Banking) and external Market Sales clients, while ensuring regular face-to-face engagement with the respective teams to promote teamwork.
• Manage one’s client portfolio, to include:
• Daily contact with clients who have completed the Terms of Business (TOB)
• Regular face-to-face interaction with clients in one’s portfolio.
• Regular contact with principal Relationship Managers
• Managing Consumer and Business Banking Segment portfolio to generate strong growth and sustainable returns over the business cycle with special focus on Customer Service and Financial Performance
• Assisting the Head of Market sales – RBB in achieving strategic and tactical objectives

Reporting

• Providing periodic reporting on client growth, volume, and profitability in one’s own portfolio.
• Periodically providing detailed Management Information on the composition, performance, and profitability of the client portfolios.
• Ad-hoc reporting requests

Financial Performance

• Revenue growth through building of a structured FX flow business and product diversification.

Customer obsession

• Uphold market leading customer standards (internal/external)
• Giving superior customer service
• Expanding the customer base as is appropriate.
• Undertaking customer visits (and joint customer visits with the coverage teams)
• Show case risk management solutions to clients.
• Actively participating in client events, including trainings and seminars, and Entertaining clients as permitted under the bank and group compliance policies.
• Conversion of dormant clients to active clients

Efficiency

• Adherence to rules/policies
• Refrain from behaviours and conduct that could be detrimental to our external and internal clients – SELF and RBB sales team.
• Ensure that Counterparty credit limits are not exceeded.
• Ensure FX Trades supporting documents requirements are met.
• Ensure all FX tickets booked are utilized.

Digital Transformation

• Ensure clients are onboarded on/ and utilize Markets Sales digital platforms.

Personal Development

• Actively managing one’s own technical and soft skills development in conjunction with the Markets Sales leadership.
• Researching, identifying and proposing training solutions for own development to the Head of Market sales -RBB

Role/Person Specification

Preferred Qualification       

• Bachelor’s degree in a business-related course

Preferred Experience          

• A minimum of 3 years work experience in foreign exchange dealing, managing consumer and business banking client’s portfolio and financial markets risk management solutions.

Knowledge and Skills          

• Portfolio management, customer service, regulatory environment, Financial Markets happenings
• Sales Techniques
• Understanding of interest rate risk, foreign exchange risk and credit risk
• Understanding of the policies, procedures and ethical requirements of a Market environment
• Ability to work under minimal supervision and deliver under tight deadlines.
• Excellent Stakeholder management

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)