Apollo Group (Apollo Investments Limited)was an idea born from the need to harness synergies across the insurance business. Built on commitment, integrity and innovation, it has risen to be one of the leading financial groups in East Africa. Apollo Investments Limited (AIL) includes APA Insurance (Kenya and Uganda). It underwrites General Insurance risks such as Fire, Marine, Aviation, Personal Accident, Motor, Liability, Agriculture, Property, and Micro Insurance. We also underwrite Health Insurance i.e. Corporate, Individual & Family Health Insurance. APA Life Assurance is one of the leading insurance companies in Kenya providing Life Insurance and Pension benefits.It has been recognised as The Best Insurance Company in Claims Settlement (Life Business).

KEY PRIMARY RESPONSIBILITIES

• Preparing Policy documents, certificates, endorsements, and other official company documents in line with the company’s underwriting manual
• Authorize debit notes, certificates, and endorsements as per the authorization framework
• Addressing inquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
• Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
• Addressing reconciliation issues in liaison with the finance department and the client/intermediary
• Responding to internal and external audit queries and implementation of recommendations;
• Complying with statutory, regulatory, and internal control processes at the business units;
• Responsible for timely renewal invitations, processing of payments, and renewal confirmation as per company guidelines
• Maintaining accurate records in the EDMS and confidential maintenance of medical examination reports and up to date records on follow up of medical requisitions, premiums, PIN numbers, and renewal confirmations as per the set timelines
• Participating in company CSR and brand-building activities in liaison with other departments.
• Identify and prepare commission/commission statements on a weekly basis

REQUIREMENTS

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Insurance/Actuarial Science or an equivalent.

JOB SKILLS AND REQUIREMENTS

• Interpersonal and Communication skills
• Time management skills
• Good negotiation skills

PROFESSIONAL QUALIFICATIONS

• Progress in IIK Diploma or CII diploma

EXPERIENCE

• At least 2 years of relevant experience