JOB SUMMARY

• Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.
• Assist and check turnovers, figures, postings, billing and documents for accuracy. Set-up proper billing accounts for Group and Catering Agreement according to Financial and Credit policies.
• Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized Group and Event Billing supporting documentation and other financial information.
• Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
• Ensure compliance with standard and local operating procedures (SOP’s and LSOP’s). Work closely with various departments and outside entities to achieve successful groups and events from pre-arrival through final bill.

CANDIDATE PROFILE 

Education and Experience

• 3-year degree or diploma in Hospitality  Management, Finance , Business Administration, or related major;  at least 5 years experience in the credit management, event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring billing accuracy.
• Adheres to all standards, policies, and procedures.
• Ensure advance deposit for Groups and Events are received in accordance to the terms of the Group and Catering sales agreements.
• Tracking of Group and Events deposits in Opera Sales & Catering per internal controls policies.
• Prepare, review, and issue bills, invoices, and account statements according to company procedures.
• Review group master bills for accuracy.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Organize, secure, and maintain all supporting documents for Groups and Events in accordance with document retention policy and procedures.
• Submit Bonvoy Events claims in Group Posting tool.
• Follow-up and resolve past due balances for customer event invoices until payment in full is received or resolved.
• Process, follow-up and submit any Refunds due to customers on finalization of event billing resulting in credit due.
• Performs other duties as assigned to meet business needs.

Ensuring and Providing Exceptional Customer Service 

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Actively listen and respond positively to guest communications, concerns, and requests using brand or property specific process to resolve any issues.

Co-ordinating with Event Management Teams

• Attend pre- and post-event meetings as required to review/communicate group billing requirements.

Conducting Human Resources Activities

• Works with the property staff and customers to address any billing challenges.
• Performs other duties as assigned to meet business needs.
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
• Ensure that employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.