KEY TASKS AND RESPONSIBILITIES

• Manage relationships with intermediaries, brokers and clients and ensure that Service Level Agreement standards are met.
• Retention of the existing business including renewal discussion in line business process and market intelligent information.
• Create collaborative relationships with other departments (underwriting/pricing, claims, BD and product development) to determine value additions, process improvements designed to enhance the customer experience.
• New business onboarding process in line with laid processes i.e KYC and AML guidelines.
• Preparation of costing schedules for group risk schemes based on data provided by the brokers or clients and raising the invoice in the system.
• Follow ups on premium payments in conjunction with the credit control teams.
• In liaison with Legal teams ensure timely contract executions and sign offs
• Preparing policy documents/renewal endorsements and ensuring scheme records are maintained both in various scheme files as well operating IT system.
• Preparation of monthly reports as required i.e managements, finance, actuarial and reassurance.
• Carry out member education to create awareness of the benefit scope and day to day scheme management.
• Prepare letters for members whose sum assured are above FCL and ensure follow up with client/intermediaries.
• Liase with underwriting team for cover acceptance and ensure underwriting terms are shared with the scheme.
• Daily scheme management i.e query management within TAT, adding new members to the scheme/Deleting exits and raising debit/credit note as required.
• Analyze reported claims to ensure the scheme and the members were fully declared prior to claim occurring.
• Prepare commissions payments for our brokers and agents.
• Provide quality customer service to both internal and external clients.
• Any other roles assigned by the supervisor.

REQUIREMENTS

SKILLS AND COMPETENCIES

• Good communication skills
• Computer literate
• Good assessment and analytical skills
• Ability to interact at all levels
• Knowledge of insurance market
• Report writing and presentation skills
• Good product knowledge

KNOWLEDGE, EXPERIENCE &QUALIFICATIONS

• Product and process knowledge
• Possess strong verbal and written communication skills
• Ability to work as part of a team
• Proven analytical skill
• Possess excellent arithmetic skills.
• Self-starter who shows initiative and is able to work under minimal supervision
• Undergraduate Degree in Commerce (Insurance Option), Actuarial Science or Business related.
• Professional qualifications in Insurance such as AIIK,CII, COP added advantage.
• At least 2 years’ experience in a similar role.