Key Responsibilities

• Reconcile member details with existing data whenever there are changes to scheme membership to ensure member information is accurate at all times
• Process supplementary costings in a timely manner and accurately for timely communication to customers
• Provide information to members on information required for the administration of schemes to ensure timely and accurate renewals
• Raise debit/credit notes as appropriate to ensure timely communication to customers and processing
• Generate and dispatch periodic customer statements to ensure customers are informed of the performance of their schemes, and to ensure delivery against the agreed service level agreements
• Generate reports for policies due for renewal to ensure timely renewals
• Attend to queries and concerns from customers and intermediaries to ensure timely resolving
• Prepare reports as and when required in a timely manner for timely submission

Requirements

Qualifications

• Bachelors’ degree in business related field from a recognized institution.
• Professional qualification in Insurance (ACII, AIIK)

Experience

• At least 2 years’ experience in administration of group life schemes.