The purpose of the job is to undertake administrative responsibilities in the management of member schemes to ensure data accuracy, timely processing of supplementary costing, and generation of documents and reports.

Key Responsibilities

• Reconcile member details with existing data whenever there are changes to scheme membership to ensure member information is accurate at all times
• Process supplementary costings in a timely manner and accurately for timely communication to customers
• Provide information to members on information required for the administration of schemes to ensure timely and accurate renewals
• Raise debit/credit notes/cover certificates as appropriate to ensure timely communication to customers and processing
• Generate and dispatch periodic customer statements to ensure customers are informed of the performance of their schemes, and to ensure delivery against the agreed service level agreements
• Generate reports for policies due for renewal to ensure timely renewals
• Attend to queries and concerns from customers and intermediaries to ensure timely resolving.
• Prepare credit life quotations and customers onboarding in a timely manner and accurately for timely communication to customers.
• Prepare reports as and when required in a timely manner for timely submission
• Prepare policy documents, policy endorsements renewal endorsements and share with customers timely
• Prudent medical and financial underwriting.
• Preparation and submission of accurate reinsurance returns on quarterly basis.
• Seeking facultative reinsurance for customers with sum assureds above treaty limits
• Debt management and collection of premiums

Qualifications

• Bachelors’ degree in business related field from a recognized institution.
• Professional qualification in Insurance (ACII, AIIK)

Experience

• At least 2 years’ experience in administration of group life schemes.
• Competencies Accurate member details
• Timely processing of supplementary costings
• Timely communication to members
• Timeliness in the raising of debit/credit notes
• Timely dispatch of customer statements
• Timely preparation of reports