Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.

Job Purpose:

To provide operational support to the team and enhance guest experience by delivering a high level of guest service, providing the right information, and resolving customer complaints.

Description Performance Indicators

• Greet guest warmly & assist them with the check-in and check-out and any other enquiries they may have.
• Provide exceptional customer service by addressing guest needs, questions, and concerns promptly and professionally.
• Operate point-of-sale systems accurately and efficiently.
• Assist guests with purchasing tickets, season passes, and memberships.
• Verify tickets and manage entry queues to ensure a smooth flow of guests.
• Provide guests with information about the attraction.
• Address and resolve guest complaints or issues in a courteous and effective manner.
• Escalate unresolved issues to the management as necessary.
• Respond to guest emergencies or incidents promptly, ensuring the safety and well-being of all guests.
• Follow protocols and procedures for handling emergencies.
• Gather and report guest feedback to the management team to help improve the services and amenities.
• Mentor new team members and provide support as needed.
• Offer directions and assistance in the facilities.

Qualifications, Experiences, Skills

• Diploma in Customer service, Sales, Marketing, or a related field..
• 1-2 years of proven experience as a party host in a family entertainment center, amusement park, recreation facility, or similar environment is preferred.
• English (Written and Spoken), No Fear of Heights, Able to Work Outdoor