Job Purpose: 

Our client is a well-established and renowned chain of hardware stores, seeking to hire a result-oriented Branch Manager who will be in charge of their Thika branch. The ideal candidate for this role should have retail management background, or a related field, with a proven track record of success in managing hardware stores or branches. Strong leadership, organizational, and interpersonal skills are also essential, along with the ability to analyze data, make informed decisions, and effectively communicate with customers, staff, and senior management.

Key Roles & Responsibilities:

• Managing the day-to-day operations of a hardware store or branch, ensuring efficient and effective customer service, sales and financial performance.
• Developing and implementing strategies to drive sales growth, increase market share, and improve customer satisfaction.
• Hiring, training, and supervising staff, providing guidance and coaching to ensure high-quality customer service.
• Maintaining accurate inventory levels, ordering and receiving merchandise, and managing stock rotation and product displays.
• Overseeing the maintenance and upkeep of the store, including physical facilities and equipment.
• Developing and maintaining relationships with suppliers, contractors, and other business partners to ensure the smooth operation of the store.
• Keeping abreast of industry trends, market conditions, and competitor activities to inform business decisions.
• Ensuring that all store operations comply with relevant laws, regulations, and company policies.
• Collaborating with other departments and senior management to achieve business goals and objectives.
• Regularly reporting on the store’s financial performance, customer satisfaction, and other key metrics.

Required Skills & Qualifications:

• Bachelors degree in Business Administration or relevant field preferred.
• A minimum of 4 years experience working in a retail environment, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.
• Highly result driven.