Job Purpose 

To implement, enable, scale, entrench, engage and commercialize the Affluent Clients segment value proposition/s and life journeys in country in collaboration with other Segments, Client Solutions, digital and eCommerce, Engineering and country stakeholders through the client engagement platforms.

Key Deliverables 

• Accountable for risk management and adherence to all governance standards for the continued sustainability of the segment in country.
• Accountable for successful delivery of segment client experiences, client growth and financials.
• Accountable for the achievement of the segment financial and non-financial metrics (e.g. client attrition, profit growth and return on investment, etc.) in line with CHNW Clients, country requirements in close collaboration with country, other segment heads, digital and eCommerce and Client Solutions.
• Adhere to various domain guidelines.
• Conduct client sensing in order to improve understanding of client needs.
• Deliver SBG and 3rd party products and services to the Affluent client segment through a client centric platform.
• Demonstrate leader-led direction and behaviours to enable successful transformation of the affluent segment into the new business model.
• Develop appropriate recovery and resolution plans to protect the Affluent segment from any untoward event.
• Develop client risk appetite based on the defined framework which is signed off by CHNW, country in conjunction with Risk.
• Drive and entrench a consistent client experience through all engagement platforms.
• Drive multi-product client experiences to address life events, distributed through client engagement platforms.
• Ensure alignment to the People and Culture standards with regards to all employee-related matters.
• Ensure satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by operational losses.
• Ensure that remedial actions are defined and implemented in collaboration with country, other segment heads and Client Solutions.
• Follow the parameters of the key trade off decisions at client level (i.e. risk appetite, pricing etc.).
• Identify current and potential employee skill requirements in consultation with the People and Culture function.
• Implement and monitor risk management across the segment (e.g., operational risk, credit risk, ecosystems risk and partner risk management).
• Implement the client value proposition in country with approved customisations.
• Inspire the team to deliver on the Group’s shared purpose and instilling a culture which enables the Group to evolve into a client led platform organization.
• Lead and execute the Affluent segment value proposition, related toolbox(es) and client journeys in country and customizes accordingly.
• Leverage client analytics and data to inform changes in the value proposition, priorities and building of client relationships.
• Maintain alignment with other segment heads in order to ensure client value proposition delivery and reduction of duplication across segments.
• Make client level pricing and risk decisions within framework and joint decision making on goals and objectives for multifunctional squads within Client Coverage province.
• Partner with Client Solutions and 3rd Party partners and ecosystems for the delivery of integrated multi-products and services for the client.
• Provide input into talent strategy developed by People and Culture.
• Provide input into the overall segment value proposition and related toolbox(es).
• Set the example and lead the team in line with the Group’s leadership identity, core values and People Promise.
• Set the example in line with the Group’s leadership identity, core values and People Promise.
• Stay abreast of market and competitive developments in order to provide input to innovative and value-added services to gain market share.
• Track and report on adoption of the strategy and provides feedback to various domains and capabilities (including at client level).

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required
Affluent Clients

• Personal and Private Banking
• 10 -12 years
• Experience in leading, integrating and delivering client sales and service within the Private Banking context. Experience in preparing and motivating credit applications is essential for arbitration processes. Experience in budgeting, forecasting, cost control and sales management is essential. Experience with banking / financial industry products and services.
• Experience in developing, designing and enabling segment value propositions.
• Strong understanding of digital, open banking and platform integrations.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Convincing People
• Developing Expertise
• Directing People
• Embracing Change
• Interacting with People
• Inviting Feedback
• Making Decisions
• Producing Output
• Resolving Conflict
• Understanding People

Technical Competencies:

• Business Acumen (P&C)
• Financial Acumen
• People Strategy Development
• Product Knowledge (Consumer Banking)
• Risk Identification
• Risk Management