Position Overview

The Head of Clinic Operations will provide administrative oversight and assistance to the Clinics Operations Leads in the development, organization, implementation and evaluation of Clinics Operations in accordance with accepted practice and the network’s policies and procedures to ensure compassionate, effective and efficient delivery of high-quality clinical care for patients.

Key Responsibilities:

• Oversee Franchisees onboarding process and ensure compliance as per the franchise agreement and policies.
• Manage, direct, organize and evaluate primary care operations at the facilities in accordance with standard operating procedures.
• Take lead in policy formulation, recommendation and/or evaluation of new and/or revised rules, policies, procedures, variance requests, goals and priorities to respond to operational needs, and to improve the effectiveness of primary care operations.
• Ensure quality standards are met throughout the service delivery system through Quality assurance monitors.
• Participate in long and short range strategic and financial planning activities related to health care operations,
• Review, research and analyze legislative issues and proposed laws, regulations and rules for potential impact to funding and operations and recommends strategies to respond.
• Promote cooperative team efforts among staff including open communication and recommending retention initiative to the HR department.
• Liaise with the Clinical team to ensure compliance to current regulatory standards.
• Put in place strategies to increase customer feedback and share feedback for immediate action including monitoring closure of the incidences to avoid recurrence.
• Ensure optimal staffing level at the facilities in liaison with the HR department to ensure provision of quality services to clients; fosters and supports a diverse workforce and environment and encourage creativity and teamwork among staff.
• In liaison with the HR department, monitor productivity standards are met and generation of revenue occurs.
• Conduct staff training sessions to ensure that employees are knowledgeable about current policies and procedures including excellent customer service practices.
• Take lead to ensure review of insurance claims to ensure that they are processed accurately.
• Community Engagement: The HCO represents the organization in community forums or professional organizations to promote awareness of The Equity Afia Brand and build relationships with stakeholders.
• Overall, the Head of Clinical Operations plays a critical role in shaping the delivery of high-quality patient care, promoting service excellence, and ensuring the overall success of the network.

Qualifications

• Bachelor’s degree in Medicine (MBChB, MBBS, MD)
• Master’s degree – MBA, MPH, Msc, Health Systems Management is preferred.
• Registered and with a valid license to practice from Kenya Medical Practitioners and Dentists Council
• Minimum of five (5) years post internship experience of which two (2) must have been in a senior management role in managing clinical operations.
• Demonstrates high degree of professional competence and administrative capability as well as broad experience in best clinical operations practices and Healthcare Standards and Programmes.
• Strong leadership and managerial skills, with experience in leading and developing high-performing teams.
• Excellent communication skills, with the ability to present complex information in a clear and compelling manner to both technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to think analytically, with a keen attention to detail.
• A passion for innovation, staying ahead of industry trends, and leveraging data to drive continuous improvement.