Capital FM “The Best Mix of Music” is one of Kenya’s most listened to Radio station. Its mission is to enrich people’s lives with programmes that inform, educate and entertain. Capital FM reaches more individuals on it radio, the web and mobile devices.

About the job

Reporting to the Managing Director, the Head of ICT is responsible for oversight, overall management, operations and execution of the ICT strategy for Capital Group Limited

Responsibilities

• To report to Managing Director/Chairman of the Group and the board in relation to ICT strategy alignment to the Group’s Business strategy
• Manage and execute ICT strategies to drive and support the strategic growth objectives of the company and its business products portfolio.
• Develop and implement data migration plans to ensure smooth transition from legacy systems to ERP system.
• Conduct user training sessions and provide ongoing support to ensure successful adoption of the new ERP system.
• Responsible for end-to-end feature releases and platform enhancements for the organization’s mobile app & website.
• In charge of SLA Management by ensuring all provided services and processes in the organization including underlying contracts are in alignment with the agreed-upon service level targets stipulated by the respective contract.
• Ensuring that the right controls are in place and the right tools to mitigate cybersecurity risk are in use in the organization.
• Develop ICT Budgets – Control IT budget and manage both capital expenditure and OPEX in line with set goals.
• Provide leadership to ICT operations and infrastructure ensuring that an appropriate technical support framework is in place, including the management and delivery of service support and service delivery.
• Developing an IT roadmap and a digital transformation strategy plan in a volatile and ever-changing digital landscape.
• Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions.
• Approve purchases of technological equipment and software and establish partnerships with the right ICT providers.
• Formulating and leading in the implementation of the ICT strategy in line with policies, processes & procedures to deliver business objectives.
• Working with the business management to define business and ICT performance metrics, measures, tracks, and reports on benefits realization.
• Analyzing the costs, value, and risks of information technology to advise management and suggest actions.
• Anticipates business needs, identify, and proposes ICT products and services to fulfill those needs.
• Leading the demand side of the ICT governance on behalf of the corporation and communicating high level business requirements.
• To ensure that appropriate measures are taken to secure and backup all systems and data; to develop and implement any plans, systems, and measures necessary to support business continuity and to ensure that the organization’s disaster recovery strategy is up-to-date and deliverable.
• Oversee all technology operations including networks, hybrid infrastructure, Databases, broadcasting applications and deploy & operate them according to established goals.
• Devise and establish IT policies and systems to support the implementation of strategies set by the Board.
• Oversee IT projects and system changes.
• To perform any other duty as assigned in line with the organization goals and objective.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or an IT related field (or equivalent work experience).
• ICT system Project management experience- must be proven with referrals.
• ITIL foundation level certification
• MCSA /MCSE/ CCNA /PMP desirable
• Experience with ERP(Sage, Odoo, Dynamics etc) is highly desirable.
• 5 years experience in Senior management
• Knowledge and experience in Microsoft Server backend functions, M365 management.
• Proven experience with Web applications with a strong portfolio showcasing web projects and applications you have worked on.
• Solid technical skills in databases, networks, Linux.
• Data & Analytics
• Business Partnership & Collaboration