PROFILE INTRODUCTION   

Our client, one of the niche banks in Kenya that offers a range of finance products, seeks to bring on board a Head of ICT to lead the bank’s ICT function and ensure that technology initiatives are aligned with the bank’s strategic objectives. This role requires a visionary leader with a proven track record in strategic IT leadership, a deep understanding of the financial industry, and the ability to drive innovation through technology.

They will provide leadership, strategic direction, and operational management for the bank’s IT functions. This role will manage a team of IT professionals, including software developers, system administrators, network engineers, and other technical staff. The position requires a deep understanding of the banking industry and the technology trends that are impacting it, as well as a proven track record of delivering complex technology projects on time and within budget

Key Responsibilities

• To develop and implement a comprehensive IT strategy that aligns with the bank’s business objectives and supports its growth plans.
• To lead a consolidated team of Technology Operations, including, Core Banking Operations, Service Desk, Application Support, IT Operations and End User Device Support.
• To direct and manage the implementation, maintenance, and enhancement of the monitoring systems and tools including necessary hardware (H/W), software (S/W) and network infrastructure to enable the use of appropriate platform technology, as an integral and reliable component of business processes within the country. Drive convergence of technologies, ensure delivery of technology projects and liaise and negotiate with internal customers and technology vendors.
• Manage the IT budget and ensure that resources are allocated effectively to meet the bank’s strategic goals.
• Work with business leaders and other stakeholders to identify and prioritise IT initiatives that will improve the bank’s operational efficiency, customer experience, and competitive advantage.
• Oversee the implementation of technology projects, including system upgrades, new software and hardware implementations, and data centre migrations.
• Ensure that the bank’s technology infrastructure is secure, reliable, and compliant with all relevant regulations and standards.
• Monitor and manage IT risk, including cyber threats, data breaches, and other security incidents.
• Foster a culture of innovation and continuous improvement within the IT organisation, encouraging experimentation and the adoption of new technologies.
• Build and maintain relationships with technology vendors and service providers to ensure that the bank has access to the latest technology solutions and support.
• Lead, coach, and develop a team of IT professionals, providing guidance, feedback, and performance evaluations.
• Represent the bank’s IT function to external stakeholders, including customers, regulators, and industry groups.

MINIMUM REQUIREMENTS:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• At least 10 years of experience in IT management roles within the banking or financial services industry, with a track record of delivering successful technology projects and driving digital transformation.
• At least 4 years’ experience in a Leadership role
• At least 3 years’ experience in leading and sponsoring large change projects
• Deep understanding of banking operations, processes, and regulatory requirements, as well as the technology trends that are shaping the industry.
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of the organisation.
• Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
• Experience working with cloud-based technologies, data analytics, and emerging technologies such as AI and machine learning is a plus.
• Demonstrated ability to navigate complex organisational structures and collaborate effectively with cross-functional teams.

KEY COMPETENCIES

• Strategic Thinking
• People Management
• Project Management
• Change Management
• Customer Focus
• Stakeholder Engagement