Job Purpose Statement

Responsible for providing the strategic direction for the infrastructure function on an enterprise level. Assesses IT industry trends’ relative impact on current and future enterprise infrastructure needs and projects. Interfaces with business unit heads and other IT functional areas to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness.

Leads the development of infrastructure strategy, architecture, service delivery standards and procedures for the enterprise. Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices (e.g., ITIL) related to the business’s needs. Proactively researches and recommends courses of action to prevent problems and to maintain high infrastructure service levels for the user community.

Analyses and predicts trends and develops long-range plans designed to maintain the costeffectiveness and competitiveness of the enterprise’s IT infrastructure.

Establishes metrics, key performance indicators, and service level agreements for driving the performance of IT service delivery. Responsible for the IT service delivery management of servers, networks, Email, directory Collaboration/telecommunications, and other technology platforms shared across the enterprise.

Prepare plans for the development and installation of Data Centre according to present and future requirements and ensure compliance to Data Center standards and systems. To ensure adherence to all established guidelines and management practices on Group Data Centers coordinate with various departments, and perform integration of critical systems into infrastructure. In liaison with Data center hosting providers to enhance and develop strategies to ensure achievement of data center capacity, procedures associated with assets, and capacity.

Ideal Job Specifications

Academic:

•  University degree in Information technology/Computer Science/Electrical Engineering/T telecommunications. A Master’s degree would be an added advantage.

Professional:

•  Leadership/coaching/management training
•  Training and certification in IT Service Management, e.g., ITIL, Enterprise Operating
•  System administration, e.g., MCSE, network-related certification – CCNA, Security related certification, etc.
•  Business Continuity training
•  Project Management Skills -PRINCE2, PMP

Desired work experience:

•  Ten years experience in Infrastructure support in medium to large organizations and or banking or financial service organizations would be an added advantage.
•  Five years in a supervisory role