Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand

Job Purpose:

To lead a team of relationship managers ensuring they have the capacity, guidance and resources that they require to provide optimal advice, support and service to clients, to develop the business. Additionally, be accountable to manage an assigned portfolio of high-net-worth client accounts ensuring that their needs are met, thereby achieving the defined revenue targets through retention of existing business and acquisition of new business, in order to maximize bank’s profitability.

Outputs:

Lead in the formulation of the Africa Investments strategy

• Communicate the strategy to the Investments team and ensure a deep understanding across the whole business.
• Implement Investments related strategies, including manufacturing of new products as agreed with solution innovation.
• Execute on SBG’s refreshed strategy to become a future ready platform business
• Develop and drive Partnerships and Ecosystems in RoA countries
• Intricate involvement with and ensure the Investments platform allows easy “Plug and play” for RoA clients and serves the needs of our RoA clients
• Development of relevant solutions for our HNW/Affluent and Retail RoA clients
• Distribution and rollout of new solutions (such as AWIF, PADF)
• Create appropriate Fund strategies and Investment Policies in compliance with Ghana Investment Industry and Nigerian Pension Industry standards and relevant risk appetite. There must be clear alignment between client objectives and Investment strategy.
• Communicate and ensure implementation of the business’s Investment Management strategy.
• Monitor investments, economic conditions, markets and portfolio performance with respect to stated Investment objectives/goals and make appropriate recommendations to the Global Head of Investments Leadership Council
• Deliver on the long-term profit targets for businesses in RoA
• Develop new products and services in line with the organization’s vision and strategy.
• Review market trends and make appropriate recommendations to enable management to make key Business decisions (e.g. markets, pricing and service delivery model).
• Conduct market surveys to identify customers’ needs and monitor the impact of Business Development activities.
• Develop strategies that aligns organization goals with Customer need with the aim of ensuring a great customer satisfaction (NPS)
• Participate in the formulation of each country’s strategy and the preparation of the budget to ensure that it aligns with Company strategy and Group’s.
• Assist in implementation of non-operational SBG initiatives in country.

Manage and source investment opportunities with key industry client

• Responsible for identifying and sourcing investment opportunities with key industry clients.
• Attend and contribute to the monthly/quarterly Global Investments management committee sessions.
• Update Exco on key performance parameters of the Investment Division
• Monitor and continuously evaluate structures to ensure the timely rendition of returns to regulatory authority, trustees and auditors.
• Maintain competitive watch and market intelligence on the performance of competitors in the Investments Industry.

Management of Support Functions & Stakeholders

• Align technology to business processes for efficiency across the organization’s delivery platforms.
• Ensure that the organization’s IT strategies and policies are being implemented.
• Ensure continuous availability and effectiveness of business applications and technology Infrastructure.
• Proactively develop relationships with key external stakeholders including local regulators relevant to the business, product heads, key suppliers, key industry specialists and clients, and external regulatory bodies to ensure Standard Bank gets appropriate co-operation when required and that the company meets and is seen to meet regulatory compliance.
• Build and develop relationships across the firm with various stakeholders with the intention of breaking down silos to maximise business growth.
• Hold primary relationship with existing and prospective clients and handle all aspects of client interaction including coordinating and execution of transactions.

Manage business performance. 

• Primary responsibility for the overall country performance targets of Investment & AUM.
• Support in Budget and long-term business plan preparation.
• Drive client centric culture that proactively provides comprehensive solutions to client needs.
• Report on key metrics to Global Head of Investments

Manage Business risks 

• Ensure adherence to all Company’s standards/policies.
• Ensure regulatory & legal compliance.
• Input to both Company’s management on country risk issues / limits.
• Ensure reputational risk is properly managed especially those that impact the company.
• Assist in monitoring markets and pre-empting risk for both clients and the Bank.

​​Strategic project management​ 

• Assists in driving the execution of all strategic projects within the UFSO for Investments:
• Drives the key strategic insights derived from the Business Intelligence (“BI”) models to generate/increase revenue, reduce costs and drive efficiency within the UFSO for Investments.
• Working on special projects from inception to completion.
• Completes special projects as assigned from strategic decisions in conjunction with business leaders in the UFSO– scoping, project planning, dashboard reporting, ensuring on time quality deliverables for special projects.

QUALIFICATIONS

Minimum Qualifications

• Type of Qualification: Master’s Degree
• Field of Study: Business Commerce/ Finance and Accounting

Experience Required
Wealth Management – Affluent Clients

• 8-10 years
• The role requires client facing banking experience in private banking/private wealth/investment banking/commercial banking, with a good understanding of operational and administrative processes as well as risk and compliance standards and with a focus on maintaining high standards of service and problem resolution. In addition, the role requires experience in leading and managing operational teams

ADDITIONAL INFORMATION

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Pursuing Goals
• Seizing Opportunities
• Team Working
• Understanding People
• Valuing Individuals

Technical Competencies:

• Client Retention
• Cross and Up-Selling
• Customer Understanding ( Consumer Banking)
• Mind of Customer Experience
• Product Knowledge (Consumer Banking)
• Sales Planning and Reporting