Job Purpose Statement

The position holder is responsible for the overall planning, directing, and managing of all the aspects of Operations, Technology, Customer Experience, Procurement & Vendor Management, Facilities Management, Security and Investigations.

Ideal Job Specifications
Academic qualifications:

• A minimum Bachelor’s degree in Technology, Business, Operations or related field.
• A Master’s Degree in Technology related field or Business Administration will be an added advantage
• Professional training:
• Professional qualifications like Actuarial, ACII, CFA, CPA, ACCA or ACA.
• Affinity for digital tools – Power BI and/or Advanced Excel or similar skills are beneficial.

 Desired work experience:

• Minimum fifteen (15) years working experience, with at least five years at Senior Management level.
• Proven experience in managing customers service departments, contact centers and IT Operations.
• A track record of developing business models and translating business strategies into operational plans in the financial services sector.
• Experience in project management.