Job Summary

The Head of Seller Operation is responsible for overseeing and optimizing the technical and operational aspects of seller management on Kilimall’s platform. This role requires leveraging advanced data analytics, project management skills, and technical proficiency to ensure efficient seller operations, compliance, and satisfaction.

Key Responsibilities

• Work with large data sets to distill insights into sellers’ behaviour using advanced data analytics tools (SQL, Python Pandas, R etc).
• Conduct industry analysis into policies, tools and initiatives to identify learnings that can be adapted to our users.
• Develop a deep understanding of our sellers via face-to-face interaction with local teams and sellers. Travel is expected.
• Communicate ideas and findings in a logical and structured manner to senior management
• Conceptualize new tools and product improvements for sellers; collaborate with the Product team to translate these into business requirements and launch new products
• Project manage the rollout and adoption of initiatives and features, including coordinating testing, developing training material, reporting and tracking of impact” Made this better for Kilimall.

Requirements

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Data Science, Computer Science, or a related field.
• Minimum of 3-5 years of experience in operations management, preferably in e-commerce or retail.
• Proficiency in data analytics and scripting languages such as SQL, Python, and R.
• Experience with BI tools such as Tableau, Power BI, or similar.
• Excellent technical communication and interpersonal skills.
• Strong analytical and problem-solving abilities with a focus on data-driven decision-making.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in MS Office and familiarity with CRM and project management software.

Key Competencies

• Technical Expertise: Advanced skills in data analytics and scripting for operational insights and automation.
• Analytical Thinking: Strong ability to analyze complex data sets and derive actionable insights.
• Project Management: Proven ability to manage large-scale projects and coordinate cross-functional teams.
• Customer Focus: Dedicated to providing high-quality service and support to sellers.
• Leadership: Capable of leading and motivating technical and non-technical teams.
• Adaptability: Able to adjust to rapidly changing priorities and handle multiple tasks effectively.
• Strategic Vision: Strong capacity to develop and implement long-term strategies for seller growth and platform enhancement