The Health Records Officer will be responsible for managing health records, ensuring accuracy, confidentiality, and compliance while also managing front desk operations and providing administrative support.

Key Responsibilities

• Maintain and manage electronic and paper-based health records, ensuring accuracy, completeness, and confidentiality.
• Organize and file patient information, medical histories, diagnostic tests, and treatment plans per the hospital policies and regulatory standards.
• Retrieve and compile patient records for healthcare professionals, insurance purposes, audits, or patient inquiries, ensuring timely access to accurate information.
• Prepare and maintain accurate reports related to health records management, front office activities, and patient interactions.
• Ensure proper documentation of front office processes, policies, and procedures for reference and training purposes.
• Ensure adherence to confidentiality regulations in handling patient information and health records.
• Implement quality control measures to verify the accuracy and completeness of health records, resolving discrepancies as necessary.
• Oversee front desk operations, including patient check-ins, scheduling appointments, and managing phone inquiries.
• Coordinate with various departments to ensure efficient patient flow and resolve administrative issues promptly.

Qualifications & Requirements

•  Bachelor’s Degree/ Diploma in Health Records and Information Technology
• Computer proficiency
• Strong analytical and organizational skills.
• Proficiency in Electronic Health Record systems and MS Office Suite.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills