Key Responsibilities

Scheduling & Coverage Management

• Coordinate and assign caregivers to client schedules, ensuring all shifts are fully covered.
• Monitor daily schedules and make real-time adjustments as needed.
• Maintain high service coverage across all assigned cases.
• Optimize caregiver utilization based on availability, skills, and client preferences.

Call-Outs & Emergency Coverage

• Manage caregiver call-outs, cancellations, and last-minute schedule changes.
• Quickly identify and assign backup caregivers to prevent service interruptions.
• Maintain updated standby and backup caregiver lists.

Communication & Coordination

• Serve as the primary point of contact for scheduling-related matters.
• Communicate schedule updates, confirmations, and changes promptly.
• Maintain professional, empathetic, and customer-focused communication with caregivers and clients.

Relationship Management

• Build strong relationships with caregivers to promote reliability and engagement.
• Address client scheduling concerns and ensure a positive experience.
• Support continuity of care through effective scheduling practices.

System Management & Documentation

• Maintain accurate records within scheduling and workforce management systems.
• Track attendance, schedule gaps, and coverage metrics.
• Generate reports related to scheduling performance and operational efficiency.
• Document all schedule updates and communications in real time.

Daily Tasks

• Review daily and weekly schedules for conflicts and coverage gaps.
• Confirm caregiver attendance and assignments.
• Contact caregivers regarding shift opportunities and coverage needs.
• Handle inbound calls related to scheduling requests and concerns.
• Escalate critical coverage risks and recurring attendance issues.
• Monitor key scheduling KPIs and coverage performance.

Qualifications

Required Skills & Experience

• Previous experience in scheduling, workforce coordination, healthcare staffing, home care, or a related field.
• Experience using scheduling systems or workforce management platforms.
• Proficiency with Microsoft Office Suite (Excel, Outlook, and Teams).
• Ability to analyze scheduling data and performance metrics